Refunds

"Best cream I’ve used"

"Your Sensitive Soul is a great little cream. I use it daily for the dry skin on my face and small patches of eczema elsewhere. It does the trick nicely.

Best cream I’ve used and I HAVE USED LOTS BELIEVE ME. Keep up the good work.

Have already ordered more."

— K. Littlejohn,
Liverpool, UK

"Thank you from the windy city"

"I have always had problems with chapped hands. I get dreadful cracks and small cuts and they fell like they are on fire. I use hand angel two to three times a day and there has been an amazing turnaround.

Thank you from the windy city."

— E. Elleberg,
Chicago, US

Refunds

We Heart Giving You A Refund

To return unopened products

Please return unopened products back to us. We must receive it within sixty days of the purchase date together with proof of purchase, your name, address and e-mail address and we will issue a full refund. Unfortunately any returns received outside of this sixty day return period cannot be sent back to you.
You will be responsible for all postage costs associated with returning the product to us.

To Return Opened/Used Products

If, for any reason, you are not satisfied with any product you have purchased, simply send it back to us. You can even send back the empty container if you have used all of the product. We must receive it within sixty days of the purchase date together with proof of purchase, your name, address and e-mail address and we will issue a full refund. Unfortunately any returns received outside of the sixty day return period cannot be sent back to you.
You will be responsible for all postage costs associated with returning the product to us.
No worries, no hassle.

Return address

SinuSoothe, 27B Floral Street, Covent Garden, London, WC2E 9DP
Refunds do not apply to products that have been exchanged.

PayPal

Since we use PayPal to process the payments for your orders you are also covered by PayPal Purchase Protection. If you are dissatisfied with your purchase you can contact PayPal’s resolution centre within sixty days of the purchase date and they will investigate this for you. They usually side with you, the buyer. Therefore you have the peace of mind that you actually have two money back guarantees.

 

Think all skin care products are the same? Think again... Click here to find out why

“I never expected your Rosacea cream to work. I wish my doctor had prescribed it all those years ago. However no point looking back YOU HAVE CHANGED MY LIFE”.

D. Patesh, Crewe

“Your anti-wrinkle creams are amazing and I absolutely love your face masks. My skin has never looked or felt better. Thanks xx.”

C. Cooper, Brighton


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From outside the UK - +44 (0)20 3755 3312    |    From within the UK - 020 3755 3312    |    enquiries@mama-nature.co.uk
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